Terms of service

Terms of Service

Last Updated: August 3, 2026

Welcome to Velo21. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

Contact Information

Velo21

Address: 44 Highmoor Close, Wolverhampton, United Kingdom

Email: Sales@velo21.com

Phone: +44 7896 181249

Contact Page: https://velo21.shop/pages/contact

Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our services.

Products

We sell cycling GPS devices, cycling electronics, accessories, and related products.

We make every effort to ensure product descriptions, specifications, images, and prices are accurate. However, we cannot guarantee that all information is free from errors. We reserve the right to correct inaccuracies and update product information at any time without prior notice.

Pricing and Payments

All prices displayed on our website are shown in the applicable currency and include or exclude taxes as indicated at checkout.

Payment must be completed before your order is processed.

We reserve the right to refuse or cancel any order if payment cannot be verified or if fraudulent activity is suspected.

Order Acceptance

After you place an order, you will receive an order confirmation email. This does not constitute acceptance of your order.

We reserve the right to accept or decline any order for reasons including:

Product availability.
Pricing errors.
Suspected fraud.
Incorrect customer information.

If your order is cancelled after payment has been received, a full refund will be issued.

Shipping

Typical processing time is 1–2 business days.

Estimated delivery time is 3–5 business days.

Delivery times are estimates only and may vary due to circumstances beyond our control, including courier delays, severe weather, or public holidays.

Returns and Refunds

Returns are accepted within 30 days of delivery, subject to our Return & Refund Policy.

Eligible returns include:

Free return shipping.
No restocking fees.

Please refer to our Return & Refund Policy for complete details.

Intellectual Property

All content on this website, including text, graphics, logos, product images, website design, icons, and trademarks, is owned by or licensed to Velo21 and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without our prior written permission.

Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Interfere with website security or functionality.
Upload malicious software or harmful code.
Violate applicable laws or regulations.

Limitation of Liability

To the fullest extent permitted by law, Velo21 shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law, including liability for death or personal injury caused by negligence or your statutory consumer rights under UK law.

Warranties

Products are supplied with any applicable manufacturer's warranty where provided.

Except as required by law, all products and services are provided "as available" without additional warranties or guarantees.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their content, policies, or practices.

Changes to These Terms

We may update these Terms of Service at any time. Updated versions will be posted on this page with a revised effective date.

Continued use of our website after changes have been posted constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection laws provide otherwise.

Contact Us

If you have any questions regarding these Terms of Service, please contact us: