FAQs
Frequently Asked Questions (FAQs)
1. What products does Velo21 sell?
Velo21 specializes in cycling GPS devices, bike computers, cycling accessories, and related equipment designed to enhance your riding experience.
2. How long does order processing take?
Orders are typically processed within 1–2 business days after payment has been confirmed.
3. How long does delivery take?
Estimated delivery within the United Kingdom is 3–5 business days.
Please note that delivery times are estimates and may vary during busy periods or due to courier delays.
4. Can I track my order?
Yes. If tracking is available for your shipment, you will receive a tracking number by email once your order has been dispatched.
5. What payment methods do you accept?
We accept secure payment methods available at checkout, including major credit and debit cards, digital wallets, and other supported payment options.
6. What is your return policy?
We offer a 30-day return policy for eligible items.
To qualify for a return, items must be unused and returned in their original condition and packaging.
7. Is return shipping free?
Yes. We provide free return shipping for eligible returns.
8. Do you charge restocking fees?
No. We do not charge any restocking fees.
9. How long does it take to receive a refund?
Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days to your original payment method.
10. Can I change or cancel my order?
If your order has not yet been processed, we may be able to change or cancel it.
Please contact us as soon as possible after placing your order.
11. What should I do if I receive a damaged or incorrect item?
Please contact our customer support team immediately with your order number and photos of the item. We will work quickly to resolve the issue by arranging a replacement or refund where appropriate.
12. How can I contact customer support?
You can reach us using the following details:
Email: Sales@velo21.com
Phone: +44 7896 181249
Address:
44 Highmoor Close
Wolverhampton
United Kingdom
Contact Page: https://velo21.shop/pages/contact
13. What are your customer service hours?
Our customer support team is available:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
We aim to respond to all enquiries within 24 business hours.
14. Is my payment secure?
Yes. All payments are processed securely through trusted payment providers using industry-standard encryption technology.
15. How can I start a return?
Simply contact our customer support team by email or through our Contact Us page. We will provide instructions for returning your item and guide you through the return process.