Payment Policy

Payment Policy

Last Updated: August 3, 2026

At Velo21, we aim to provide a secure and convenient payment experience for all customers.

Accepted Payment Methods

We accept a variety of secure payment methods available at checkout, which may include:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal (where available)

The payment methods displayed during checkout are the ones currently available for your order and location.

Payment Security

Your payment security is important to us. All transactions are processed through trusted third-party payment providers using industry-standard encryption technologies.

Velo21 does not store your full credit or debit card details on our servers.

Payment Authorization

When you place an order, your payment will be authorized and processed before your order is prepared for shipment.

If your payment cannot be successfully authorized, your order may be delayed or cancelled.

Currency

All prices are displayed in the currency shown on our website and will be charged in the currency selected at checkout.

Applicable taxes and shipping charges, if any, will be calculated and displayed before you complete your purchase.

Order Verification

To protect our customers and prevent fraud, we may perform additional verification checks before processing an order.

If further information is required, our customer support team will contact you.

Failed or Declined Payments

Payments may be declined for several reasons, including:

  • Insufficient funds.

  • Incorrect payment details.

  • Bank security checks.

  • Payment provider restrictions.

If your payment is declined, please verify your payment information or contact your bank or payment provider before trying again.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once processed, refunds typically appear within 5–10 business days, depending on your bank or payment provider.

For more information, please refer to our Return & Refund Policy.

Contact Us

If you have any questions regarding payments, please contact us:

Velo21

Email: Sales@velo21.com

Phone: +44 7896 181249

Address:
44 Highmoor Close
Wolverhampton
United Kingdom

Contact Page: https://velo21.shop/pages/contact