Shipping Policy

Last Updated: August 3, 2026

At Velo21, we are committed to delivering your order quickly and securely. This Shipping Policy explains how we process, ship, and deliver your purchases.

Order Processing

• Processing Time: 1–2 business days.

• Orders are processed Monday through Friday, excluding public holidays.

• Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Delivery Times

Estimated delivery time is:

• United Kingdom: 3–5 business days.

Delivery times are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, customs procedures (where applicable), or peak shopping periods.

Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

Any available free shipping promotions will be clearly shown on our website or at checkout.

Delivery Address

Please ensure your shipping address is accurate and complete before placing your order.

Velo21 is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Tracking Your Order

Where tracking is available, you will receive a tracking number by email after your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Delayed Deliveries

While we strive to meet our estimated delivery times, occasional delays may occur due to circumstances beyond our control.

If your order has not arrived within the expected timeframe, please contact our customer support team and we will be happy to assist you.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

When reporting a damaged shipment, please include:

• Your order number.

• A description of the issue.

• Photos of the package and damaged item(s), if applicable.

We will work with the shipping carrier to resolve the issue promptly.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us immediately.

Once an order has been processed or shipped, we may not be able to modify or cancel it.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Velo21

Email: Sales@velo21.com

Phone: +44 7896 181249

Address: 44 Highmoor Close, Wolverhampton, United Kingdom

Contact Page: https://velo21.shop/pages/contact