Refund policy

At Velo21, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may return eligible items within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Include all original packaging, accessories, manuals, and documentation.
  • Not be damaged due to misuse or improper handling.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, damaged, or modified after delivery.
  • Items returned without their original packaging or essential components.
  • Gift cards, if applicable.

Free Return Shipping

We provide free return shipping for all eligible returns within the United Kingdom. Once your return request is approved, we will provide return instructions.

No Restocking Fees

We do not charge any restocking fees. You will receive a full refund for approved returns, subject to the conditions outlined in this policy.

Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be processed to your original payment method.
  • Refunds are typically completed within 5–10 business days, depending on your payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Include your order number and photos of the issue so we can arrange a replacement or refund promptly.

Exchanges

If you wish to exchange an item, please contact our customer support team. Exchanges are subject to product availability.

How to Start a Return

To request a return, please contact us with your order number and reason for the return.

Velo21

Email: Sales@velo21.com

Phone: +44 7896 181249

Address: 44 Highmoor Close, Wolverhampton, United Kingdom

Contact Page: https://velo21.shop/pages/contact

Our customer support team will provide detailed instructions to complete your return.

Your Consumer Rights

This Return & Refund Policy is provided in addition to your rights under applicable UK consumer protection laws, including the Consumer Rights Act 2015. Nothing in this policy affects your statutory rights.