Privacy policy

Privacy Policy

Last Updated: August 3, 2026

At Velo21 ("we," "our," or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Contact Information

Velo21

Address: 44 Highmoor Close, Wolverhampton, United Kingdom

Email: Sales@velo21.com

Phone: +44 7896 181249

Contact Page: https://velo21.shop/pages/contact

Information We Collect

We may collect the following types of personal information:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through our payment providers; we do not store full payment card details)
Order history
Device information, browser type, IP address, and cookies
Communications you send to us

How We Use Your Information

We use your information to:

Process and fulfill your orders.
Provide customer support.
Send order confirmations and shipping updates.
Respond to inquiries.
Improve our website, products, and services.
Prevent fraud and maintain website security.
Comply with legal and regulatory obligations.
Send promotional emails where you have provided your consent or where permitted by law. You may unsubscribe at any time.

Legal Basis for Processing

Where applicable under UK data protection law, we process your personal information based on one or more of the following:

Performance of a contract.
Compliance with legal obligations.
Our legitimate business interests.
Your consent, where required.

Cookies

Our website uses cookies and similar technologies to:

Keep the website functioning properly.
Remember your preferences.
Measure website performance.
Improve your shopping experience.

You can manage or disable cookies through your browser settings, although some website features may not function correctly.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties that help us operate our business, including:

Payment processors.
Shipping and delivery providers.
Website hosting providers.
Analytics providers.
Customer support services.
Legal or regulatory authorities where required by law.

These service providers only receive the information necessary to perform their services.

Data Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of online transmission or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders.
Meet legal, accounting, and tax obligations.
Resolve disputes.
Enforce our agreements.

Your Rights

Depending on applicable UK data protection laws, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your personal information.
Restrict or object to certain processing.
Request a copy of your personal data.
Withdraw consent where processing is based on consent.
Lodge a complaint with the UK Information Commissioner's Office (ICO).

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: